FAQ

SHIPPING AND DELIVERY

• I JUST PLACED MY ORDER. HOW LONG DOES IT TAKE TO SHIP?
• I LIVE OUTSIDE OF CANADA, DO YOU SHIP INTERNATIONALLY
• MY PACKAGE HAS GONE MISSING, WHAT SHOULD I DO?
• CAN I GET MY ORDER SHIPPED TO A P.O. BOX?
• WHY HASN'T MY TRACKING NUMBER UPDATED?
• MY SUNNIES ARRIVED DAMAGED. WHAT ARE THE NEXT STEPS?

RETURNS AND EXCHANGES

• WHAT IS YOUR RETURN POLICY?
• AM I QUALIFIED FOR A REPLACEMENT UNDER WARRANTY?
• HOW DO I START A REPLACEMENT CLAIM FOR PURCHASE MADE THROUGH A THIRD PARTY RETAILER?
• WHO DO I CONTACT REGARDING QUESTIONS ABOUT MY ORDER FROM GOODR.CA?
• CAN I GET REPLACEMENT LENSES OR PARTS?

PRODUCT QUESTIONS

• WHEN WILL LIMITED EDITIONS BE AVAILABLE ON GOODR.CA?
• WHAT ARE YOUR GLASSES MADE OF?

CLEANING AND CARE

• HELP, MY PROMO CODE DIDN'T APPLY!
• DO YOU EVER OFFER COUPONS?

CHECK OUT ISSUES

• I CAN'T PLACE MY ORDER, I GOT A TRANSACTION ISSUE. WHAT DO I DO?
• CAN I MAKE A MODIFICATION TO MY ORDER?

JOIN GOODR

• HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS AND SMS?
• ARE YOU ABLE TO DONATE/SPONSOR?