I'M GETTING ERROR MESSAGES WHEN ATTEMPTING TO PROCESS A WARRANTY, WHAT'S THE DEAL?

Our warranty policy covers product defects within one year of purchase. We do not offer replacements for damages caused by misuse or accidents. Likewise, lost sunglasses are not covered under the warranty.

You can access our automated warranty portal here for self-service replacements, subject to certain limits.

Some common reasons why you might not be able to process a request include placing multiple claims within a short period or attempting to claim an item received through a warranty.

If you have a valid claim but cannot process it through our self-service portal, please contact our customer service team  for a review of your case.

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