Submit a request
Aim to include as much information and detail in your request as possible to reduce delays between replies
Has your package not shown a tracking update in a few days and are you afraid it is lost? Was your order marked delivered and is nowhere to be found? Please provide your order number and a description of what went wrong so that we can help!
If your credit/debit card is not being accepteced at checkout, please make sure that your CVV code is correctly entered and the billing address you provided matches with your bank account.
To start your return in the USA please follow this link to get started.
If you live in Canada, please please follow this link instead.
We allow for returns up to 30 days after a package is delivered.
Please return to this form and contact us if you run into trouble!