WHAT IS YOUR RETURN POLICY?

We allow for returns up to 30 days after a package is delivered. We do not offer exchanges, even if you give us adorable puppy dog eyes. 

To help get you there we offer a 30-day return period on all items ordered on goodr.com with the following caveats:

  • Any returned items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)
  • All returns must be initiated from the original point of sale (i.e. goodr.com)
  • We do NOT accept returns on items that are specifically marked "FINAL SALE."
  • We do NOT currently accept returns on any Canadian, APO/FPO/DPO, and non-US orders.
  • All International sales from goodr.com are final.

 

Start Return Button
Goodr.com (US) orders only

 

 

Looking for Warranty Information? 

Head over to the Warranty article. 

 

Order Outside the U.S.?

No worries! Just contact the correct customer service team for the country you're in from our list below. If your country of residence isn't listed below then we unfortunately can't complete a warranty service request for you at this time.

Country

Contact

Australia

playgoodr.com.au

Brazil

goodr.com.br

Canada

goodr.ca

Denmark

goodr.dk

Hong Kong

goodr.hk

Japan/South Korea

playgoodr.jp

Mexico

goodr.mx

The Netherlands

goodr.nl

Philippines

goodr.ph

Singapore

goodr.asia

Sweden/Finland

goodr.se

UK

goodr.co.uk

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