FAQ

ORDERING, SHIPPING, & DELIVERY

• WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?
• HOW DO I GET FREE SHIPPING?
• I JUST PLACED MY ORDER. HOW LONG DOES IT TAKE TO SHIP?
• I LIVE OUTSIDE THE UNITED STATES, DO YOU SHIP INTERNATIONALLY?
• MY PACKAGE HAS GONE MISSING, WHAT SHOULD I DO?
• CAN I GET MY ORDER SHIPPED TO A P.O. BOX?
• See all 8 articles

WARRANTIES & RETURNS

• WHAT IS YOUR RETURN POLICY?
• WILL THERE BE AN EXTENDED RETURN POLICY FOR THE HOLIDAYS?
• AM I QUALIFIED FOR A WARRANTY REPLACEMENT?
• HOW DO I START A REPLACEMENT CLAIM FOR PURCHASE MADE THROUGH A THIRD PARTY RETAILER?
• HOW DO I MAKE AN INTERNATIONAL RETURN?
• AM I ABLE TO REPLACE SUNNIES THAT HAVE ALREADY BEEN REPLACED THROUGH WARRANTY?
• See all 9 articles

PRODUCT QUESTIONS

• HOW DO I FIND DIMENSIONS OF THE FRAMES?
• CAN I RECYCLE OLD OR DAMAGED GOODRS?
• WHAT ARE THE DIMENSIONS OF THE FRAMES?
• THE GOODR FRAMES I LIKE ARE NOT AVAILABLE FOR RX. WHAT GIVES?
• WHAT GLASSES ARE NOT POLARIZED?

PROMOS & DISCOUNTS

• MEMORIAL DAY WEEKEND PROMOTION 2026
• PROMOTIONS: HOW THEY WORK
• WILL PROMOTIONS RAN ON GOODR.COM APPLY TO RX PURCHASES?
• DO YOU OFFER BULK DISCOUNTS?
• HELP, MY PROMO CODE DIDN'T APPLY!
• DOES GOODR OFFER COUPONS?

CHECKOUT ISSUES

• CAN I REDEEM ALL MY POINTS AT ONCE?
• MY LOYALTY POINTS ARE NOT SHOWING AT TIME OF CHECK OUT?
• WHAT DO I DO IF I ENTERED MY ADDRESS INCORRECTLY?
• I CAN'T PLACE MY ORDER!
• CAN I MAKE A MODIFICATION TO MY ORDER?

JOIN GOODR

• DOES GOODR HAVE A LOYALTY PROGRAM?
• YOU GUYS ARE SOOO COOL, HOW CAN I APPLY TO WORK FOR GOODR?
• HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS AND SMS?
• ARE YOU ABLE TO DONATE/SPONSOR?
• HOW CAN I APPLY TO BE A GOODR AMBASSADOR?